Hospitality Terms

The amount of something, such as money, time, or space, that is given to a person or used for a specific purpose

Each department received a budget allocation for new equipment this year.

A small card, pin, or object that you wear to show who you are or what organization you belong to

All employees must wear their badge when entering the building.

The act of following rules, laws, or official instructions

All employees must complete the safety training to ensure compliance with company policy.

The process of examining and estimating how much harm or destruction has been caused to property or equipment

After the flood, the team conducted a damage assessment of the entire office building.

An official punishment or consequence given to an employee who has broken workplace rules

The manager warned that repeated lateness could result in disciplinary action.

A difference between two things that should be the same, especially in records or numbers

The accountant found a discrepancy between the sales records and the bank statement.

To make a problem or situation more serious, or to pass it to someone with more authority to handle it

If the customer is still unhappy, you should escalate the complaint to your supervisor.

Extra time that is given to complete a task or continue using something beyond the original deadline or end date

The student requested an extension because she needed more time to finish her project.

Rooms, equipment, and services provided in a place for people to use, such as a gym, cafeteria, or restrooms

The new office building has excellent facilities, including a gym and a large meeting room.

An official complaint made by an employee about something unfair or wrong that happened at work

She submitted a formal grievance after she was treated unfairly by her manager.

An official written document that describes an accident, injury, or problem that happened at work

The security guard filed an incident report after the break-in was discovered.

A detailed list used to check and record all items or supplies that a business has in stock

The warehouse manager uses an inventory checklist every week to track available products.

Legal or financial responsibility for something, especially for damages or injuries caused to others

The company accepted liability for the accident that happened on their property.

The act of using or living in a room, building, or space, or the number of people allowed to be in a place at one time

The maximum occupancy of the conference room is twenty people.

A training or introduction session held to help new employees or students learn about their new workplace or school

New staff members must attend an orientation on their first day of work.

A building and the land around it that belongs to a company or organization

Smoking is not allowed anywhere on the company premises.

Not allowed by a rule or law

Taking photos inside the museum is strictly prohibited.

Money that is paid back to someone who has already spent their own money on work-related expenses

Please keep all your receipts so you can apply for reimbursement after your business trip.

Done without official permission or approval

Unauthorized access to the server room will result in serious consequences.

To leave a room, building, or place so that it becomes empty and available for others

All guests must vacate their hotel rooms by noon on the day of checkout.

The act of breaking a rule, law, or agreement

Parking in front of the fire exit is a serious safety violation.

A printed piece of paper that can be used instead of money to pay for something or get a discount

The company gave each employee a lunch voucher worth ten dollars.