Privacy Policy

Effective Date: April 14, 2026

ESLuent.com (“the Site,” “we,” “us,” or “our”) is committed to protecting the privacy of its users (“you” or “your”). This Privacy Policy describes the types of information we collect, how we use and share that information, and the choices available to you. By accessing or using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you voluntarily provide when you interact with the Site, including but not limited to:

• Account Information: name, email address, username, password, and other credentials provided during registration;
• Payment Information: billing address, payment card details, or other financial information necessary to process subscription transactions (collected and processed by our third-party payment processors);
• Communications: information contained in correspondence you send to us, including support requests and feedback.

1.2 Information Collected Automatically

When you access the Site, we may automatically collect certain technical and usage information, including:

• IP address, browser type and version, operating system, and device identifiers;
• Pages visited, time spent on pages, referring URLs, and clickstream data;
• Cookies, pixel tags, and similar tracking technologies (see Section 6 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Site and its features;
• To process transactions, manage subscriptions, and send related administrative notices;
• To communicate with you, including responding to inquiries and providing customer support;
• To send promotional and marketing communications (see Section 3 below);
• To detect, prevent, and address fraud, security breaches, and other prohibited activities;
• To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

3.1 Email Address — Affiliates and Marketing

By providing your email address, you acknowledge and consent that your email address may be shared with our affiliated companies, partners, and selected third-party marketing partners for the purpose of sending you promotional offers, newsletters, product announcements, and other marketing communications that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each email or by contacting us directly (see Section 10).

3.2 Third-Party Service Providers

We engage trusted third-party vendors and service providers to perform functions on our behalf. These third parties are granted access only to the specific personal information necessary to perform their designated functions, and they are contractually obligated to maintain the confidentiality and security of such information. Examples include:

• Payment Processors: to facilitate subscription billing and transaction processing;
• Hosting and Infrastructure Providers: to store data and maintain the Site;
• Analytics Providers: to analyze Site usage and performance;
• Customer Support Platforms: to manage and respond to user inquiries.

Beyond the circumstances described in this Section 3, we do not sell, rent, or otherwise disclose your personal information to third parties.

3.3 Legal and Safety Disclosures

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to an emergency.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Sharing Summary

Data Category	Shared with Affiliates / Marketing Partners	Shared with Service Providers (as needed)
Email Address	Yes	Yes
Name & Account Details	No	As strictly necessary
Payment Information	No	Payment processors only
Usage & Technical Data	No	Analytics & hosting only
Communications	No	Support platforms only

5. Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide you with our services. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for other legitimate business purposes. When your information is no longer needed for these purposes, we will delete or anonymize it in accordance with our internal data retention policies.

6. Cookies and Tracking Technologies

The Site uses cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You may manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Site.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

• Access: the right to request a copy of the personal information we hold about you;
• Correction: the right to request correction of inaccurate or incomplete information;
• Deletion: the right to request deletion of your personal information, subject to certain legal exceptions;
• Opt-Out of Marketing: the right to unsubscribe from promotional communications at any time;
• Data Portability: where applicable, the right to receive your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by applicable law.

8. Security

We implement commercially reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Children’s Privacy & Parental Consent

9.1 Minors as Users

The Site is designed to serve English-language learners of all ages, and we recognize that many of our users may be under the age of eighteen (18). Individuals under the age of eighteen may use the Site only with the involvement and consent of a parent or legal guardian. By registering an account on behalf of a minor or by authorizing a minor to use an account, the parent or legal guardian agrees to these Terms and this Privacy Policy on the minor’s behalf and accepts full responsibility for the minor’s use of the Site.

9.2 Children Under the Age of Thirteen

We comply with the Children’s Online Privacy Protection Act (“COPPA”) and similar applicable laws. We do not knowingly collect personal information directly from children under the age of thirteen (13) without verifiable parental consent. Accounts for users under thirteen must be created by a parent or legal guardian, and the personal information associated with such accounts (including the email address) must belong to the parent or guardian — not the child. We will not knowingly send marketing communications to any email address that we know belongs to a child under thirteen.

9.3 Parental Rights

Parents and legal guardians of minor users have the right to:

• Review the personal information we have collected in connection with their child’s account;
• Request correction or deletion of such information;
• Refuse to permit any further collection or use of their child’s information;
• Revoke consent and request closure of their child’s account at any time.

To exercise any of these rights, please contact us at [email protected]. We will verify the identity of the requesting parent or guardian before fulfilling any such request.

9.4 Additional Protections for Minors

With respect to users we know to be minors, we apply the following additional safeguards:

• We do not share the email addresses of known minor users with third-party marketing partners or affiliates for promotional purposes;
• We limit the personal information collected from minor accounts to what is reasonably necessary to provide the services;
• We do not use personal information from minor users for behavioral advertising or profiling.

If you believe that we have collected personal information from a child without appropriate parental consent, please contact us immediately at [email protected], and we will take prompt steps to investigate and, where appropriate, delete such information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page and update the “Effective Date” above. We encourage you to review this Privacy Policy periodically. Your continued use of the Site following the posting of any changes constitutes your acceptance of such changes.

11. International Users

If you access the Site from outside the jurisdiction in which it is operated, please be aware that your information may be transferred to, stored in, and processed in a jurisdiction whose data protection laws may differ from those in your country. By using the Site, you consent to such transfers. Where required by applicable law, we will ensure that appropriate safeguards are in place to protect your personal information.